SERVICE CLOUD

As business environments get more competitive, there is a constant need to enhance the after sales customer service experience. Salesforce Service cloud is a unique software solution that automatically foresees customer needs and offers more responsive, intuitive, and flexible support at all times.

How Service Cloud Makes Customers Happy?

Service cloud enables you to constantly improve your customer services, from call centre software to self-service portals. Lets us take a closer look at the following benefits of using Service cloud: 

Customer Service
Service cloud provides agents to work with customer-centric features like, Lightning Service Console, Case Management, Knowledge Base, Service Process and Automation, Omni-Channel Routing, Service Analytics, and Telephony Integration.

Self-Service
Empowers your customers with self-service portals/communities, discussion forums, and access to the answers they need quickly, anytime, and from their laptop, tablet, or mobile device.

Digital Channels
Allow your agents to connect with your customers using video chat, live chat, mobile messaging, and social networks like, Facebook Messenger that reduce call volume and support costs.

Field Service
Field Service Lightning tool provides personalised customer service directly from the phone to the field on one platform. Your field agents would be able to easily connect with customers to deliver quick and efficient on-site service.

AI for Customer Service
Service Cloud Einstein AI tool is built right into Service cloud, your service channels, and your CRM data. Einstein Bots collect and qualify customer information that is passed on to agents. This information helps analyse incoming cases to make predictions on case fields and make next-step recommendations to resolve top issues faster.

Platform Advantage
Service Cloud is built on the world’s most trusted, agile, and innovative platform that offers support to both customers and mobile workers wherever they are using the mobile-first platform. With easy-to-use platform tools you can customise and extend your service capabilities.

How Service Cloud Works?

Service cloud offers a balance of integration between all the features of Salesforce to facilitate an efficient and productive environment for its users.

Customer Self-Service
Digital self-service portals and communities

Mobile Messaging
Customer support via text and Facebook Messenger

Live Agent Chat
Real-time chat for sites and apps

Video Chat
2-way support you can embed into sites and apps

Service Analytics
AI-powered analytics for service leaders and agents

AppExchange
World’s largest pre-integrated app marketplace

Lightning
Next-gen service agent console

Knowledge
Integrated answer management

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